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Help a fellow Downsizer (Mochyn) with website problems!
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Bugs



Joined: 28 Oct 2004
Posts: 10744

PostPosted: Wed Mar 16, 05 9:05 pm    Post subject: Help a fellow Downsizer (Mochyn) with website problems!  Reply with quote    

I've just had the following email from Mochyn:

"...when I try to get into any site I only get as far as the page that says 'World Wide Web' with the little spirally bar at the bottom. Can't get any further! Any ideas?"

Can anyone help? I've asked for some further details but it's like the blind leading the blind...

(Obviously I'm posting it, because she can't get here to do it herself)

tahir



Joined: 28 Oct 2004
Posts: 44206
Location: Essex
PostPosted: Wed Mar 16, 05 9:08 pm    Post subject: Reply with quote    

She runs a Mac doesn't she?

sean
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
PostPosted: Wed Mar 16, 05 9:13 pm    Post subject: Reply with quote    

I've got 'macs for dummies', so I'll have a look. Doesn't sound like OSX and safari though.

jema
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 26626
Location: escaped from Swindon
PostPosted: Wed Mar 16, 05 9:16 pm    Post subject: Reply with quote    

Proxy server settings are one thing that can totally knacker your access.

Bugs



Joined: 28 Oct 2004
Posts: 10744

PostPosted: Wed Mar 16, 05 9:17 pm    Post subject: Reply with quote    

tahir wrote:
She runs a Mac doesn't she?


I believe so, but that's just my impression - I've asked for more details if she can get some. Hoping it'll be one of those things where someone goes, "ah, that'll be your such and such interacting with the automatic wotsit. Press F6, restart, and Bob's your auntie's live-in lover...."

sean
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
PostPosted: Wed Mar 16, 05 9:18 pm    Post subject: Reply with quote    

Umm, if she emailed you then she's obviously got internet access. So it's a browser problem isn't it? (Sorry if this is blindingly obvious, but I don't know much about this so ~I'm trying to narrow things down, then I can go and look on the Apple online help thingy).

jema
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 26626
Location: escaped from Swindon
PostPosted: Wed Mar 16, 05 9:19 pm    Post subject: Reply with quote    

All I can think of is proxies or firewall.

Bugs



Joined: 28 Oct 2004
Posts: 10744

PostPosted: Wed Mar 16, 05 9:20 pm    Post subject: Reply with quote    

That's a good point, and presumably, a good sign. But I'm worse than you are at this!

sean
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
PostPosted: Wed Mar 16, 05 9:20 pm    Post subject: Reply with quote    

Has she tried Force Quitting, or just doing a restart?

Bugs



Joined: 28 Oct 2004
Posts: 10744

PostPosted: Wed Mar 16, 05 9:25 pm    Post subject: Reply with quote    

I don't know what those things are

Do you want to try emailing her directly? There's probably not much point in investigating too much until we hear back from her, as she may get it sorted herself.

sean
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 41939
Location: North Devon
PostPosted: Wed Mar 16, 05 9:31 pm    Post subject: Reply with quote    

Bugs wrote:
I don't know what those things are :oops.


Shutting down the programme (or application), or rebooting in PC world. They're just what the Mac calls them.

dougal



Joined: 15 Jan 2005
Posts: 7184
Location: South Kent
PostPosted: Wed Mar 16, 05 9:50 pm    Post subject: Reply with quote    

Restarting should be the first thing to try.
Its purely a problem with the browser.
Clearing the browser's cache, deleting its Preferences file, at worst reinstalling the web browser, would be a reasonable progression.

But what is she running - "a Mac" ? OS9 or X? What Browser? (Safari, Explorer, Opera, Firefox...?)
Oh, and connecting how? Modem, usb to broadband, router...? (Unlikely a home user would *have* a proxy server...)

judith



Joined: 16 Dec 2004
Posts: 22789
Location: Montgomeryshire
PostPosted: Thu Mar 17, 05 9:46 am    Post subject: Reply with quote    

She will definitely be connecting via modem - she is even more out in the wilds than we are!

mrsnesbitt



Joined: 28 Oct 2004
Posts: 1574

PostPosted: Thu Mar 17, 05 10:49 am    Post subject: Reply with quote    

I have Mochyns telephone number if anybody needs to talk to her.
PM me either direct or via a mod.
Dx

mochyn



Joined: 21 Dec 2004
Posts: 24566
Location: mid-Wales
PostPosted: Fri Mar 18, 05 8:19 pm    Post subject: Reply with quote    

Thank you all so much: the situation sorted itself out, so now I'm even more baffled than before, but at least I'm back in touch!

X X X :0) Mochyn

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