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Rant about my bank
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Gertie



Joined: 08 Jan 2005
Posts: 1638
Location: Yorkshire
PostPosted: Tue Feb 15, 05 7:17 pm    Post subject: Reply with quote
    

Nice one, Rob!

ian1



Joined: 12 Dec 2004
Posts: 314
Location: essex
PostPosted: Tue Feb 15, 05 8:29 pm    Post subject: Reply with quote
    

cab
you may have been charged for the calls you made!
has anyone tried www.moneysavingexpert.com he seems to talk good sense and takes the view that banks are the enemy..

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 10:08 am    Post subject: Reply with quote
    

ian1 wrote:
cab
you may have been charged for the calls you made!
has anyone tried www.moneysavingexpert.com he seems to talk good sense and takes the view that banks are the enemy..


The calls I've made won't be charged, I'm fairly sure, but I'm getting more militant with them every time I talk to them.

Cheers for the advice everone. I'll keep you posted on where I get.

tahir



Joined: 28 Oct 2004
Posts: 45389
Location: Essex
PostPosted: Wed Feb 16, 05 10:19 am    Post subject: Reply with quote
    

Cab wrote:
I'm getting more militant with them every time I talk to them.


Careful or you'll end up getting thrown out of the labour party

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 1:23 pm    Post subject: Reply with quote
    

Well, I went into my branch at lunchtime. Found that they refused to take any responsibility for anything at all, and that the manager was quite aggressive; hardly surprising as he'd been totally misinformed as to what I was complaining about. Absolutely rubbish. Apparently because I'd refused to accept that the thirty quid offer from was appropriate, I was trying somehow to stitch more money out of the bank. The whole idea that it might not be about money but is really about customer services seemed totally lost on him.

I'm so going to pester them now. I am so angry at them. First time I've stormed out of anywhere in ages.

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 2:19 pm    Post subject: Reply with quote
    

And just got called back by the manager of the credit card centre. Sounded genuinely mortified, but was totally useless.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Wed Feb 16, 05 2:20 pm    Post subject: Reply with quote
    

Cab wrote:
Well, I went into my branch at lunchtime. Found that they refused to take any responsibility for anything at all, and that the manager was quite aggressive; hardly surprising as he'd been totally misinformed as to what I was complaining about. Absolutely rubbish. Apparently because I'd refused to accept that the thirty quid offer from was appropriate, I was trying somehow to stitch more money out of the bank. The whole idea that it might not be about money but is really about customer services seemed totally lost on him.

I'm so going to pester them now. I am so angry at them. First time I've stormed out of anywhere in ages.


There's only one thing I would tell them- that I would take my custom elsewhere.

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 2:41 pm    Post subject: Reply with quote
    

Rob R wrote:

There's only one thing I would tell them- that I would take my custom elsewhere.


Seems like such an easy way out for them though. I'll be taking my custom elsewhere, but I'll be vitriolic about it.

Bugs



Joined: 28 Oct 2004
Posts: 10744

PostPosted: Wed Feb 16, 05 2:46 pm    Post subject: Reply with quote
    

Personally, I like to open another bank account, use that for all my finances, wages etc, but leave the other one open with just pennies in it, in the hope that it will cost them more money to administer than they've ever made off me.

Not ethical at all, that, I'm afraid. But satisfying

ian1



Joined: 12 Dec 2004
Posts: 314
Location: essex
PostPosted: Wed Feb 16, 05 2:47 pm    Post subject: Reply with quote
    

the branch manager hasnt got a email address has he

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Wed Feb 16, 05 3:17 pm    Post subject: Reply with quote
    

Bugs wrote:
Personally, I like to open another bank account, use that for all my finances, wages etc, but leave the other one open with just pennies in it, in the hope that it will cost them more money to administer than they've ever made off me.


As long as it's just a personal account- most effective

I keep getting leaflets from First Direct telling me how easy it is for me to put more of my money into the account- it hasn't occured to them that I haven't got any!

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 4:15 pm    Post subject: Reply with quote
    

Bugs wrote:

Not ethical at all, that, I'm afraid. But satisfying


Excellent idea. I'll look into it. I'll also have a look to see if I can exploit my overdraft facility to top up my pitiful little isa elsewhere. That'll irritate them. If the interest rates are favourable that seems like a nice way to go about things.

cab



Joined: 01 Nov 2004
Posts: 32429

PostPosted: Wed Feb 16, 05 4:16 pm    Post subject: Reply with quote
    

ian1 wrote:
the branch manager hasnt got a email address has he


I'm petty. I'm not THAT petty

I intend to complain about him. Further complaints to him look futile.

ian1



Joined: 12 Dec 2004
Posts: 314
Location: essex
PostPosted: Wed Feb 16, 05 4:28 pm    Post subject: Reply with quote
    

true

jema
Downsizer Moderator


Joined: 28 Oct 2004
Posts: 28100
Location: escaped from Swindon
PostPosted: Thu Feb 17, 05 10:25 am    Post subject: Reply with quote
    

Another bank rant.

I have just received a 3rd letter from goldfish with my PIN number. It may have been 4 I have received, but I am sure this is at least 3.

Since getting the 1st one last june or so, I have been using the damn thing. In fact the ship has bust twice and I have had to ask for a replacement card

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