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James
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Nick
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James
Joined: 11 Jan 2006 Posts: 2866 Location: York
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Nick
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chez
Joined: 13 Aug 2006 Posts: 35934 Location: The Hive of the Uberbee, Quantock Hills, Somerset
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oldish chris
Joined: 14 Jun 2006 Posts: 4148 Location: Comfortably Wet Southport
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chez
Joined: 13 Aug 2006 Posts: 35934 Location: The Hive of the Uberbee, Quantock Hills, Somerset
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dougal
Joined: 15 Jan 2005 Posts: 7184 Location: South Kent
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jamanda Downsizer Moderator
Joined: 22 Oct 2006 Posts: 35056 Location: Devon
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jema Downsizer Moderator
Joined: 28 Oct 2004 Posts: 28118 Location: escaped from Swindon
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dougal
Joined: 15 Jan 2005 Posts: 7184 Location: South Kent
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Posted: Wed Apr 11, 07 8:45 am Post subject: |
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Jamanda wrote: |
... Except for when they don't work! Which is quite often in my experience! |
I'm sorry that you recently had a bad experience, somehow a fault which I was able to diagnose (from here) within seconds and confirm within minutes to be covered by an Apple "free fix outside warranty" scheme, and which involved at most 15 minutes labour to fix, took months to get sorted. I'm not sure why you had such an unfortunate experience.
On reliability statistics, Apple *are* the most reliable manufacturer.
Based on the 2006 US "Consumer Reports"ArsTechnica (hardly a Mac journal) wrote
Quote: |
As for reliability, Apple Computer crushes the competition, at least among desktops. Based on 77,700 responses, 11 percent of Macs bought between 2002 and 2006 went in for repair or had a serious problem. Sony was next best, at 15 percent, and Gateway was last at 19 percent. Among 50,100 respondents with laptops, Apple was at 18 percent, along with the majority of manufacturers. Sony was at 15 percent, but it should be noted that 3 points or less is not considered meaningful. In terms of satisfaction with tech support, as of July of this year Apple was more than 20 percentage points ahead of its nearest competitor. Of course, problems better be within the first 90 days, the length of the lousy coverage for telephone support. And considering the price of extended warranties, tech support should be good. |
https://arstechnica.com/journals/apple.ars/2006/10/13/5614
It is worth making the VERY general point that while 'standard' desktops can usually be fixed with generic parts, virtually all laptops (subject for discussion) - and all-in-ones like sean's iMac - use/need proprietary parts for which there may not be much choice of source.
With a conventional desktop you can hope to do odd fixes/upgrades/etc yourself - that is almost certainly not the case (for most users) with ANY laptop. |
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Gervase
Joined: 17 Nov 2004 Posts: 8655
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sean Downsizer Moderator
Joined: 28 Oct 2004 Posts: 42207 Location: North Devon
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dougal
Joined: 15 Jan 2005 Posts: 7184 Location: South Kent
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