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BT are an amazing company...
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Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Sat Mar 26, 11 8:17 am    Post subject: Reply with quote
    

The men on the ground were very efficient, but then they were all sub-contractors...

joanne



Joined: 28 Oct 2004
Posts: 7100
Location: Morecambe, Lancashire
PostPosted: Sat Mar 26, 11 8:33 am    Post subject: Reply with quote
    

Got to remember that the brain of BT still doesn't actually know what it's various appendages are actually doing - I worked on the middleware code for the Broadband hub & it was scary how disparate & bad their back-office systems are - they really are held together with sealing wax & string or manually updated spreadsheets!

Nick



Joined: 02 Nov 2004
Posts: 34535
Location: Hereford
PostPosted: Sat Mar 26, 11 8:55 am    Post subject: Reply with quote
    

Rob R wrote:
Now we have two poles


Oh, they're quite good. They should do the job in no time.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Sat Mar 26, 11 10:24 am    Post subject: Reply with quote
    

joanne wrote:
Got to remember that the brain of BT still doesn't actually know what it's various appendages are actually doing - I worked on the middleware code for the Broadband hub & it was scary how disparate & bad their back-office systems are - they really are held together with sealing wax & string or manually updated spreadsheets!


BT has a brain?

I can well believe it though - if anyone is thinking of ordering phone services online, don't, because their website doesn't work. 9 times out of 10 the order doesn't reach them. Don't do it on the phone neither, because the chaps in India will tell you anything. Best to address it directly to the CEO and get him to put you in touch with someone who actually has a handle on what their company is supposed to do.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Sat Mar 26, 11 10:25 am    Post subject: Reply with quote
    

Nick wrote:
Rob R wrote:
Now we have two poles


Oh, they're quite good. They should do the job in no time.


*groan*

Not cheap, at £660 each.

Bernie66



Joined: 14 Jan 2005
Posts: 13967
Location: Eastoft
PostPosted: Sat Mar 26, 11 7:19 pm    Post subject: Reply with quote
    

BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines. Their prices have just gone up 8% after a hike last year of 10% because their structure is destroyed and they are top heavy.
Expect them to be in deep sh*t very very soon.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Sat Mar 26, 11 8:56 pm    Post subject: Reply with quote
    

Bernie66 wrote:
BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines.


Only because we can't get hold of the ****** things!

Bernie66



Joined: 14 Jan 2005
Posts: 13967
Location: Eastoft
PostPosted: Sat Mar 26, 11 8:58 pm    Post subject: Reply with quote
    

Rob R wrote:
Bernie66 wrote:
BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines.


Only because we can't get hold of the ****** things!


I said the YOUTH

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Sat Mar 26, 11 9:00 pm    Post subject: Reply with quote
    

Bernie66 wrote:
Rob R wrote:
Bernie66 wrote:
BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines.


Only because we can't get hold of the ****** things!


I said the YOUTH


I was young when I started!

And in this game you're still a 'young farmer' until you're 50...

Bernie66



Joined: 14 Jan 2005
Posts: 13967
Location: Eastoft
PostPosted: Sat Mar 26, 11 9:02 pm    Post subject: Reply with quote
    

Rob R wrote:
Bernie66 wrote:
Rob R wrote:
Bernie66 wrote:
BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines.


Only because we can't get hold of the ****** things!


I said the YOUTH


I was young when I started!

And in this game you're still a 'young farmer' until you're 50...


Well I'm young too so I'll sign up to that theory then.. My daughter would possibly laugh though

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Tue Mar 29, 11 2:56 pm    Post subject: Reply with quote
    

Well, we now have a phone line - two guys spent a good half day connecting the lines between the pole, duct, pole and our cabin and we now have a dial tone - just waiting for the broadband to active then we'll be in business. I can't quite believe it has actually happened - the engineers were very efficient and good though. They couldn't quite 'get' why the planners hadn't used our duct but they routed the wire exactly as we wanted. Excellent.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Wed Mar 30, 11 3:02 pm    Post subject: Reply with quote
    

Scrub that - it went off last night after several hours of use - including a complete stranger ringing us on that number as an enquiry and now BT are claiming that our number isn't associated with our account (even though we're in the phone book) and it won't be completed until an engineer visits us on the 17th May!

To whoever the trained monkey is at BT who updates the system, you seriously need to find another job.

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Mon Apr 04, 11 10:30 am    Post subject: Reply with quote
    

Well the phone came back on without us having to do anything and they issued a fault finding mission with BT Wholesale on Friday, contacted me to arrange an engineer's visit on Saturday and he came at quarter to nine this morning - my impression of BT is improving.

dpack



Joined: 02 Jul 2005
Posts: 45384
Location: yes
PostPosted: Mon Apr 04, 11 12:27 pm    Post subject: Reply with quote
    

does it work though

Rob R



Joined: 28 Oct 2004
Posts: 31902
Location: York
PostPosted: Mon Apr 04, 11 4:34 pm    Post subject: Reply with quote
    

So far, I am hesitant to say yes, we'll see if I can get it going tomorrow...

I think the dongle's day are numbered - I haven't tried it on wireless yet.

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