The men on the ground were very efficient, but then they were all sub-contractors...
joanne
Joined: 28 Oct 2004 Posts: 7100 Location: Morecambe, Lancashire
Posted: Sat Mar 26, 11 8:33 am Post subject:
Got to remember that the brain of BT still doesn't actually know what it's various appendages are actually doing - I worked on the middleware code for the Broadband hub & it was scary how disparate & bad their back-office systems are - they really are held together with sealing wax & string or manually updated spreadsheets!
Nick
Joined: 02 Nov 2004 Posts: 34535 Location: Hereford
Got to remember that the brain of BT still doesn't actually know what it's various appendages are actually doing - I worked on the middleware code for the Broadband hub & it was scary how disparate & bad their back-office systems are - they really are held together with sealing wax & string or manually updated spreadsheets!
BT has a brain?
I can well believe it though - if anyone is thinking of ordering phone services online, don't, because their website doesn't work. 9 times out of 10 the order doesn't reach them. Don't do it on the phone neither, because the chaps in India will tell you anything. Best to address it directly to the CEO and get him to put you in touch with someone who actually has a handle on what their company is supposed to do.
Oh, they're quite good. They should do the job in no time.
*groan*
Not cheap, at £660 each.
Bernie66
Joined: 14 Jan 2005 Posts: 13967 Location: Eastoft
Posted: Sat Mar 26, 11 7:19 pm Post subject:
BT are screwed, they withdrew from the mobile phone race and the youth of today don't use landlines. Their prices have just gone up 8% after a hike last year of 10% because their structure is destroyed and they are top heavy.
Expect them to be in deep sh*t very very soon.
Well, we now have a phone line - two guys spent a good half day connecting the lines between the pole, duct, pole and our cabin and we now have a dial tone - just waiting for the broadband to active then we'll be in business. I can't quite believe it has actually happened - the engineers were very efficient and good though. They couldn't quite 'get' why the planners hadn't used our duct but they routed the wire exactly as we wanted. Excellent.
Scrub that - it went off last night after several hours of use - including a complete stranger ringing us on that number as an enquiry and now BT are claiming that our number isn't associated with our account (even though we're in the phone book) and it won't be completed until an engineer visits us on the 17th May!
To whoever the trained monkey is at BT who updates the system, you seriously need to find another job.
Well the phone came back on without us having to do anything and they issued a fault finding mission with BT Wholesale on Friday, contacted me to arrange an engineer's visit on Saturday and he came at quarter to nine this morning - my impression of BT is improving.