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Rather disappointed with our vet ...
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Colin & Jan



Joined: 03 Mar 2006
Posts: 203
Location: Dover, Kent
PostPosted: Tue Mar 01, 11 7:25 pm    Post subject:  Reply with quote    

Stand your ground. Vets (and I acknowledge not all) are in the same mold as private dentists - out-and-out robbers. Our terrier had to have an emergency caeserian last year. When told it would be £600+ I said I would take her home, shoot her and then make a formal complaint. The bill was just under £400 which was still steep.

I once heard a vet telling a trainee vet that the lumps on a Labrador should be removed before they disappeared with a grin on her face. I've never trusted a vet since.

Colin

kirstyfern



Joined: 03 Jan 2010
Posts: 1574
Location: Great Dunmow, Essex
PostPosted: Tue Mar 01, 11 7:30 pm    Post subject: Reply with quote    

Colin & Jan wrote:
Stand your ground. Vets (and I acknowledge not all) are in the same mold as private dentists - out-and-out robbers. Our terrier had to have an emergency caeserian last year. When told it would be £600+ I said I would take her home, shoot her and then make a formal complaint. The bill was just under £400 which was still steep.

Colin


I am appalled that you said that to the vet to get them to quote you a lower price!
Even though I hope you didn't mean it...
We always charged 'the price of a pup' for a Ceasarian and advised anyone thinking of breeding that this was the case...
This may sound bad but as a breeder myself I always allow for these potential added costs.
A caesarian is a lot of work, you need plenty of staff to deal with the pups as well as mum and they are usually done 'out of hours'.
£1200 is quite normal for a Caesarian done 12am - 6am in Essex!

Yorkshire Lass



Joined: 26 Jan 2011
Posts: 126
Location: York
PostPosted: Tue Mar 01, 11 7:35 pm    Post subject: Reply with quote    

Faithmead wrote:
I would write to the Practice Manager. Express your concern that you had budgeted for the amount you had been 'quoted' by a member of his/her staff and that the resulting bill was double that amount. Tell him/her you don't want to put in an official complaint, and so would appreciate his/her feedback on the subject before proceeding further. Give him/her a deadline for their reply - say 7 days - and state that you've always been very happy with the service (supposing that you have ) the Practice has provided and so you are extremely disappointed with this current situation.


Good bit of advice there!

vegplot



Joined: 19 Apr 2007
Posts: 21298
Location: Ynys Môn
PostPosted: Tue Mar 01, 11 7:49 pm    Post subject: Reply with quote    

Yorkshire Lass wrote:
Faithmead wrote:
I would write to the Practice Manager. Express your concern that you had budgeted for the amount you had been 'quoted' by a member of his/her staff and that the resulting bill was double that amount. Tell him/her you don't want to put in an official complaint, and so would appreciate his/her feedback on the subject before proceeding further. Give him/her a deadline for their reply - say 7 days - and state that you've always been very happy with the service (supposing that you have ) the Practice has provided and so you are extremely disappointed with this current situation.


Good bit of advice there!


Yes it does. Thanks Faithmead.

Leo



Joined: 25 Feb 2011
Posts: 227

PostPosted: Tue Mar 01, 11 8:17 pm    Post subject: Reply with quote    

I have had cats in the past which required lots of dental work & despite asking how much beforehand the bill was always more than quoted, I think £160 was the average.
I lost a bit of confidence in my vets when I had a badly wounded pidgeon (years ago before having chooks). The vet is supposed to euthenase wildlife for free, but told me they would charge £35!

Mustang



Joined: 15 Jul 2005
Posts: 768
Location: Sunny Suffolk
PostPosted: Tue Mar 01, 11 9:43 pm    Post subject: Reply with quote    

Move vets if you aren't confident in them. You can get all your records transferred to the new vets easily.

VSS



Joined: 14 Jan 2007
Posts: 2845
Location: Llyn Peninsula, North Wales
PostPosted: Sun Mar 06, 11 2:07 pm    Post subject: Reply with quote    

Earthyvirgo, you're not that far from us, and I think it would pay you to travel down here to our vet in future. Some from your area already do. I can probably guess which practice you went to.

Last week I called out the vet. £12.50 + consultation fee of £9
Last time I had a postmortem done on a sheep (last year) it was £11
Emergency cesaerian on a bitch, at night, £120 (but that was a few years ago). Cesaerian in daytime was £60 (but that was even longer ago - about 6 - 8 years).
Consultation fee in surgery, a couple of months ago, £7.50
Operation with anaesthetic to remove growth from bitch, a couple of months ago, £75

All very reasonable, I reckon!

Last edited by VSS on Sun Mar 06, 11 2:17 pm; edited 1 time in total

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Sun Mar 06, 11 2:11 pm    Post subject: Reply with quote    

This has happened to me several times. I think vets should be made, by law, have to give you the whole cost in advance. I've got a cat being spayed next week. I've been told it'll be £56 total. I'm going to tell them when I drop her off that I will only pay what I've been quoted and see what they say. The worst one was when I was told that the dogs operation was going to be just over £100 but when we picked him up the bill was just under £500. There needs to be tighter legislation IMO.

eta - 3 different vets have done this to me.

earthyvirgo



Joined: 24 Aug 2007
Posts: 7972
Location: creating prints in the loft, Gerlan
PostPosted: Sun Mar 06, 11 3:10 pm    Post subject: Reply with quote    

VSS wrote:
Earthyvirgo, you're not that far from us, and I think it would pay you to travel down here to our vet in future. Some from your area already do. I can probably guess which practice you went to.

Last week I called out the vet. £12.50 + consultation fee of £9
Last time I had a postmortem done on a sheep (last year) it was £11
Emergency cesaerian on a bitch, at night, £120 (but that was a few years ago). Cesaerian in daytime was £60 (but that was even longer ago - about 6 - 8 years).
Consultation fee in surgery, a couple of months ago, £7.50
Operation with anaesthetic to remove growth from bitch, a couple of months ago, £75

All very reasonable, I reckon!


That's good to know. I will.
Letter has been sent to the practice (yes probably, the only with the silly sounding name??)

The people before me had a tiny, 2 week old JR pup that needed looking at as it wasn't putting weight on its paw.

There was nothing wrong with it fortunately - they went away reassured, and with a milk supplement or something - £61.00!!

EV

earthyvirgo



Joined: 24 Aug 2007
Posts: 7972
Location: creating prints in the loft, Gerlan
PostPosted: Sun Mar 06, 11 3:11 pm    Post subject: Reply with quote    

Stacey wrote:
This has happened to me several times. I think vets should be made, by law, have to give you the whole cost in advance. I've got a cat being spayed next week. I've been told it'll be £56 total. I'm going to tell them when I drop her off that I will only pay what I've been quoted and see what they say. The worst one was when I was told that the dogs operation was going to be just over £100 but when we picked him up the bill was just under £500. There needs to be tighter legislation IMO.

eta - 3 different vets have done this to me.


'fraid they have us over a barrel if we care properly for our animals.

EV

VSS



Joined: 14 Jan 2007
Posts: 2845
Location: Llyn Peninsula, North Wales
PostPosted: Sun Mar 06, 11 3:21 pm    Post subject: Reply with quote    

A lot depends on where you are in the country.
My sister is a vet "down south", and their basic consultation fee is around £60
Here, where most clients are rural and hard-up, the vets know that if they were to charge that much they'd never see any animals!

It would be as Colin described in his earlier post. (Yes, Kirstyfern, that really is what would happen. No question.)

Jamanda
Downsizer Moderator


Joined: 22 Oct 2006
Posts: 34920
Location: Devon
PostPosted: Sun Mar 06, 11 4:03 pm    Post subject: Reply with quote    

Pay the quoted price up front before the op? i can understand how some ops could be more complicated once they got inside, but not a straight forwards nadger removal.

dpack



Joined: 02 Jul 2005
Posts: 35875
Location: yes
PostPosted: Sun Mar 06, 11 4:37 pm    Post subject: Reply with quote    

west mount vets paddock /halifax are ace folk

donaldson's in hudderfield are ace as well

the farm vets understand economic realities and behave accordingly

kirstyfern



Joined: 03 Jan 2010
Posts: 1574
Location: Great Dunmow, Essex
PostPosted: Sun Mar 06, 11 8:58 pm    Post subject: Reply with quote    

Stacey wrote:
This has happened to me several times. I think vets should be made, by law, have to give you the whole cost in advance. I've got a cat being spayed next week. I've been told it'll be £56 total. I'm going to tell them when I drop her off that I will only pay what I've been quoted and see what they say. The worst one was when I was told that the dogs operation was going to be just over £100 but when we picked him up the bill was just under £500. There needs to be tighter legislation IMO.

eta - 3 different vets have done this to me.


The thing to do is to get them to write the cost on the consent form when admitting the animal and then insist they call you IF they have a VERY GOOD REASON for the cost to increase (in the case of an exploratory op for instance), then at least you have it in writing from them.

The problem around here is that because a lot of pets are insured and a lot of night work is outsourced the average cost has increased

Stacey



Joined: 18 Jul 2005
Posts: 8380
Location: Kernow
PostPosted: Sun Mar 06, 11 9:10 pm    Post subject: Reply with quote    

kirstyfern wrote:
Stacey wrote:
This has happened to me several times. I think vets should be made, by law, have to give you the whole cost in advance. I've got a cat being spayed next week. I've been told it'll be £56 total. I'm going to tell them when I drop her off that I will only pay what I've been quoted and see what they say. The worst one was when I was told that the dogs operation was going to be just over £100 but when we picked him up the bill was just under £500. There needs to be tighter legislation IMO.

eta - 3 different vets have done this to me.


The thing to do is to get them to write the cost on the consent form when admitting the animal and then insist they call you IF they have a VERY GOOD REASON for the cost to increase (in the case of an exploratory op for instance), then at least you have it in writing from them.

The problem around here is that because a lot of pets are insured and a lot of night work is outsourced the average cost has increased


Thanks for that. I will definitely get them to write the cost on the consent form.

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