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Nell Merionwen

Joined: 02 Jun 2008
Posts: 16300
Location: Beautiful Derbyshire

Posted: Thu Oct 11, 12 10:09 am Post subject: Tesco Direct.

BA and I ordered the new washing machine on Monday. They state that they will ring you with delivery time within 3 days. We had heard nothing so this morning I rang them to see if they had any info.
I was put on hold and eventually the lad came back to tell me the washing machine we had ordered was out of stock and they had no idea when it would be back in stock. Would I like a refund or would I like to wait? I asked how long I would have to wait to be told the had "no idea".
I passed the call over to a rather irritated BA. Who was then told it would take 3-5 days to credit my account. when questioned as to why they took the money for an item that is out of stock immediately yet it took 3-5 days to refund.
When asked why they were continuing to sell an item they did not have in stock the lad also had "no idea"

We are not happy customers and will never be going there again!

Compare and contrast..

Called the co-op, ordered the machine and was told it would be here tomorrow. We have had the confirmation e-mail already and they were a pleasure to deal with. They are also recycling the old machine (£10).

You would think we would have known better really....

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Thu Oct 11, 12 10:11 am Post subject: Re: Tesco Direct.

Nell Merionwen wrote:

You would think we would have known better really....

And you posted it here just to be flogged a little harder?

vegplot

Joined: 19 Apr 2007
Posts: 21301
Location: Bethesda, Gwynedd

Posted: Thu Oct 11, 12 10:13 am Post subject:
Grotesco

Nell Merionwen

Joined: 02 Jun 2008
Posts: 16300
Location: Beautiful Derbyshire

Posted: Thu Oct 11, 12 10:13 am Post subject:
or to put a full stop on other people considering tesco?!?

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Thu Oct 11, 12 10:14 am Post subject:

Nell Merionwen wrote:

or to put a full stop on other people considering tesco?!?

You'll never do that, it's like telling them to not pick at a scab...

Nell Merionwen

Joined: 02 Jun 2008
Posts: 16300
Location: Beautiful Derbyshire

Posted: Thu Oct 11, 12 10:15 am Post subject:

Rob R wrote:

Nell Merionwen wrote:

or to put a full stop on other people considering tesco?!?

You'll never do that, it's like telling them to not pick at a scab...

earthyvirgo

Joined: 24 Aug 2007
Posts: 7972
Location: creating prints in the loft, Gerlan

Posted: Thu Oct 11, 12 10:21 am Post subject:

Rob R wrote:

Nell Merionwen wrote:

or to put a full stop on other people considering tesco?!?

You'll never do that, it's like telling them to not pick at a scab...

I've surprised myself in sticking with my own little Tesco boycott.
I know I'm a drop in the ocean but many drops ....

EV

Treacodactyl
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 25795
Location: Jumping on the bandwagon of opportunism

Posted: Thu Oct 11, 12 10:22 am Post subject:

For direct electricals I've used co-op and they would be my first stop next time, they were reasonable and good to deal with. For some reason they don't always seem to crop up when you do a search.

Tesco direct seem to have had some problems recently. They were very good, possibly too helpful a few years ago. But recently they were impossible to deal with so I'll not use them again.

One thing, email them and keep chasing as you are likely to get something out of them. I'd write a simple email and ask for something like £40 in vouchers for the inconvenience, chase every few days if you can be bothered.

sean
Downsizer Moderator

Joined: 28 Oct 2004
Posts: 42208
Location: North Devon

Posted: Thu Oct 11, 12 10:24 am Post subject:
Another vote for the co-op for white goods here. Apart from anything else they're actually capable of finding our house rather than claiming that they tried to deliver but we were out.

Barefoot Andrew
Downsizer Moderator

Joined: 21 Mar 2007
Posts: 22780
Location: In the 17th century

Posted: Thu Oct 11, 12 10:27 am Post subject:
The Coop were a delight to deal with. To be fair to the Tescos chappie he was very apologetic, and of course it's not his fault. But that didn't stop me having a moan at him. A.

Rob R

Joined: 28 Oct 2004
Posts: 31902
Location: York

Posted: Thu Oct 11, 12 10:48 am Post subject:

earthyvirgo wrote:

Rob R wrote:

Nell Merionwen wrote:

or to put a full stop on other people considering tesco?!?

You'll never do that, it's like telling them to not pick at a scab...

I've surprised myself in sticking with my own little Tesco boycott.
I know I'm a drop in the ocean but many drops ....

EV

12Bore

Joined: 15 Jun 2008
Posts: 9089
Location: Paddling in the Mersey

Posted: Thu Oct 11, 12 11:14 am Post subject:

Just to be different, can I recommend Marks and Spencer's home delivery for electricals?
I got my washer and dishwasher from them last year and the service was superb, daily updates and a phone call when they left the warehouse - and a call to apologise when they got stuck behind an RTC a mile from us, and they took away the old units for free (driver's perk I hope).
Oh, and when I lost the receipt they e-mailed a copy within the hour and a hard copy arrived next day.

gythagirl

Joined: 18 Feb 2010
Posts: 1467
Location: Somerset

Posted: Thu Oct 11, 12 5:51 pm Post subject:
Appliances Online get my vote - very efficient & price-competitive.

nats

Joined: 12 Jun 2007
Posts: 2374
Location: Swindon but not a Swindonian

Posted: Thu Oct 11, 12 8:33 pm Post subject:
We use a little local shop. Very helpful and delivery slots to the hour can be arranged, even to time in with my shifts! Other than that John Lewis because we ARE middle class!

Hairyloon

Joined: 20 Nov 2008
Posts: 15425
Location: Today I are mostly being in Yorkshire.

Posted: Thu Oct 11, 12 10:14 pm Post subject: Re: Tesco Direct.

Nell Merionwen wrote:

They are also recycling the old machine (£10).

Are they giving you £10, or you they?
Last time I delivered a washing machine, there was someone banging on the door for the old one before I'd even finished the plumbing.

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