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Logging-In Problem - help required!

 
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gythagirl



Joined: 18 Feb 2010
Posts: 1450
Location: Somerset
PostPosted: Fri Apr 06, 18 6:14 pm    Post subject: Logging-In Problem - help required!  Reply with quote    

This is for a friend Gardening-girl can't get onto Downsizer at the moment - she can't automatically log in anymore and the system won't accept the only password she can remember using (tbh I'm not sure I can recall mine either) - and she says there's no 'forgotten password' box to click. What does she do next ??? I said I'd ask! Thank you IT peeps
!

Slim



Joined: 05 Mar 2006
Posts: 5181
Location: New England (In the US of A)
PostPosted: Fri Apr 06, 18 6:51 pm    Post subject: Reply with quote    

You'll have to hope someone dares logout to look for a forgotten password link

Nicky Colour it green



Joined: 25 Jun 2007
Posts: 8685
Location: Devon, uk
PostPosted: Fri Apr 06, 18 7:25 pm    Post subject: Reply with quote    

make sure she is logging into the forum not the other bit of the website... I made that mistake

and the 'I forgot my password' thing should be just under where she puts her username and password

gythagirl



Joined: 18 Feb 2010
Posts: 1450
Location: Somerset
PostPosted: Fri Apr 06, 18 7:39 pm    Post subject: Reply with quote    

It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out

Nicky Colour it green



Joined: 25 Jun 2007
Posts: 8685
Location: Devon, uk
PostPosted: Fri Apr 06, 18 7:43 pm    Post subject: Reply with quote    

gythagirl wrote:
It's obviously not on the normal default page she has on her tablet - but I've asked her to google ds and open the main public site as there's a sign-in button which leads to a 'lost password' option. Hopefully that'll sort it out


yes the main public site has a sign on place - and i dont know what that does but it does not give you access to the forum

if she navigates to https://forum.downsizer.net/ and then logs in, underneath the log in info is the 'I forgot' bit.

tahir



Joined: 28 Oct 2004
Posts: 44075
Location: Essex
PostPosted: Sat Apr 07, 18 6:55 am    Post subject: Reply with quote    

that should work, if not please pm me or Sean and well sort it

gythagirl



Joined: 18 Feb 2010
Posts: 1450
Location: Somerset
PostPosted: Sat Apr 07, 18 6:09 pm    Post subject: Reply with quote    

Thanks - I have e-prodded her...

lowri



Joined: 18 Oct 2006
Posts: 1231
Location: ceredigion
PostPosted: Thu Apr 26, 18 2:24 pm    Post subject: Reply with quote    

Every time I log on, I have to put my user name and password in, even though I tick the box about "remember me".
Noting the Gytha Girl thread, I tried starting from "forum". Still doesn't work.
It gets a nuisance having to put it all in every time. Am I going the wrong way about it?

Slim



Joined: 05 Mar 2006
Posts: 5181
Location: New England (In the US of A)
PostPosted: Thu Apr 26, 18 2:37 pm    Post subject: Reply with quote    

I always navigate here: https://forum.downsizer.net/search.php?search_id=newposts

My log-in is remembered. That may have to do with your browser settings though, right?

Is it a cookie?

dpack



Joined: 02 Jul 2005
Posts: 33718
Location: yes
PostPosted: Thu Apr 26, 18 5:11 pm    Post subject: Reply with quote    

browser settings seems like a place to start.

remember me on ...... might solve the problem.

Hairyloon



Joined: 20 Nov 2008
Posts: 14921
Location: Today I are mostly being in Yorkshire.
PostPosted: Fri Apr 27, 18 5:12 pm    Post subject: Reply with quote    

Slim wrote:
You'll have to hope someone dares logout to look for a forgotten password link


https://forum.downsizer.net/profile.php?mode=sendpassword

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